FAQs

DIGITAL PLANNING

WHAT IS DIGITAL PLANNING?

It is the ability to organize your daily tasks and successfully manage your time by maintaining a digital log of your schedule and notes on an electronic device and software. Planners and weekly, daily, and monthly to-do notes are common necessities for organizing and managing everyday schedules.

WHY CHOOSE DIGITAL PLANNING?

Helps you to organize your activities, tasks, and routines digitally which is an easy and less time-consuming process. It is easy to use and also very much convenient to access anywhere and anytime.

A major plus is being able to fully customize your digital planner to your liking.

WHAT DEVICE DO I NEED TO START DIGITAL PLANNING?

1. Electronic device:

The iPad and Apple Pencil combo is the most common, you can digitally plan on almost any device that allows writing or typing, like an Android smartphone or laptop. If your device has one, you can type using a keypad, a stylus that works with it, or even the built-in keyboard on the screen.

2. A note taking app:

PDF annotation app or program compatible with your device.

Apple apps: GoodNotes 5, Notion, Notability, Noteshelf,

Android apps: Xodo (PDF Reader), Samsung Notes, Notion, Noteshelf, Penly

Windows: Xodo (PDF Reader), Notion

3. A digital planner:

There are so many different kinds of planners available. Asking yourself what you'll use it for and what your objectives are will help you determine what kind of planner you need. Do you want to budget, are you on a debt-free path and need to arrange your daily life, are you in school and need to schedule your courses, do you like to journal and need a place to reflect, etc.? These are common uses for one.

WHAT ARE NOTION TEMPLATES?

A Notion template is an openly shared page that can be duplicated.

MY ORDER

DO YOU TAKE CUSTOM ORDERS?

No we do not take custom orders at this time.

WHY DO I NEED TO SAVE MY DIGITAL FILE?

You are only allowed 5 attempts to download the PDF from the link purchased. Please save the file on your digital device to maintain access to the digital product purchased. Failure to do so, will cause your items to be lost.

I DIDN'T RECIEVE MY DIGITAL FILE OR CONFIRMATION.

If not located in your inbox, check your spam/junk folder.

*Please make sure to put the correct email address during checkout.

PAYMENTS

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept Paypal and the following credit cards Visa, MasterCard, American Express, and Discover. 

DO YOU OFFER SPLIT PAYMENT OPTIONS?

Yes, we do. We know having other options are necessary to have a great customer experience. We offer Shop Pay.

ARE CARD PAYMENTS SECURE?

Sensitive payment information is safeguarded by the payments utility using multiple levels of security. To handle the safe gathering and transfer of payment data, the payments tool integrates the Stripe API and PayPal. To help prevent unauthorized parties from accessing confidential payment information, Stripe encrypts and tokenizes your sensitive payment details.

RETURNS

DO YOU ACCEPT RETURNS/REFUNDS?

* If for any reason you're dissatisfied, within 14 days of purchase of the DIGITAL DOWNLOAD you can request a refund. Final Sale items are not included. Learn more.

WHAT ITEMS ARE FINAL SALE?

All items ending in $.50 and $.97, are considered final sale, non-refundable, and cannot be returned for store credit or refund.

 

More Questions?

 Any additional questions please feel free to send an email to info@trellacustoms.com. Allow up to 48 hours to receive feedback.